Our Approach to Working with You

Identify gaps - what is needed to meet the standard
Report, recommend and agree implementation plan
Produce manual, procedures, work instructions, and flowcharts required to conduct company operations
Implement the new management system at a planned date
Train internal auditors and conduct audits of new system
Support first Management Review and implement report actions
Assess against designated ISO standard
Certify and register
Review annually to confirm continued compliance

What do you get from FQM?

Qualified and experienced practitioners/trainers
Professional service on all projects from initial scope to final handover
Advice and help on a range of business matters through our large group of associates
Nominated customer relations person for all clients
Happy clients in our annual customer satisfaction survey
Regular newsletters keeping our clients up to date with important notifications in the Quality Standards environment relevant to their business
People who will listen to your needs and identify the Management System your business requires, helping then to implement and maintain as appropriate