Our Approach to Working with You

  • Identify gaps - what is needed to meet the standard
  • Report, recommend and agree implementation plan
  • Produce manual, procedures, work instructions, and flowcharts required to conduct company operations
  • Implement the new management system at a planned date
  • Train internal auditors and conduct audits of new system
  • Support first Management Review and implement report actions
  • Assess against designated ISO standard
  • Certify and register
  • Review annually to confirm continued compliance

What do you get from FQM?

  • Qualified and experienced practitioners/trainers
  • Professional service on all projects from initial scope to final handover
  • Advice and help on a range of business matters through our large group of associates
  • Nominated customer relations person for all clients
  • Happy clients in our annual customer satisfaction survey
  • Regular newsletters keeping our clients up to date with important notifications in the Quality Standards environment relevant to their business
  • People who will listen to your needs and identify the Management System your business requires, helping then to implement and maintain as appropriate