• Chris Docherty

Introduction to Quality Management Systems (QMS) with ISO9001:2015

In this webinar recording, Chris gave an introduction to quality management systems (QMS) with ISO 9001:2015.



Discussion points in the video:

1. What is Quality Management?

2. What is a Management System?

3. Benefits of a QMS

4. ISO Background

5. Timeline to ISO 9001:2015 Revision

6. Annex SL

7. High Level Structure

8. The ISO 9001 Standard

9. Benefits of a QMS (With ISO 9001 Certification)

10. Processes, NOT Products

11. Process Approach

12. Process Approach Quality Management

13. Purpose of the Process Approach

14. Risk Based Thinking

15. ISO9001:2015 Risk & Opportunities

16. What is "Risk Based" Thinking?

17. What Should I do?

18. Key Points to Consider

19. Why is Risk like Swiss Cheese?

20. Risk Assessment

21. Risk Register

22. Process <> Risk

23. Addressing Risk

24. Plan-Do-Check-Act

25. Process + Risk + PDCA Model

26. Case Study

27. ISO 9001:2015 QMS Structure

28. ISO 9001:2015 Quality Management Principles

29. Four Tools of Quality Management

30. ISO 9001:2016 Standard Overview


4.1 - 4.3: Context of the organisation, Interested Parties, The QMS

5.1 - 5.3: Leadership & Commitment

6.1 - 6.3: Planning

7.1 - 7.5: Support, Resources, Competence, Awareness

8.1 - 8.7: Operational Planning and Control

9.1 - 9.3: Performance Evaluation

10.1 - 10.2: Improvement

FQM Ltd Aberdeen: 

+44 1224 628 260

FQM Ltd Glasgow: 

+44 141 212 2112

Registered Address: 

FQM Ltd, The Barn, Townfoot Farm, Glasgow, G71 7RR.

FQM Ltd Perth: 

+44 141 212 2112

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